SHIPPING & RETURNS

AllworldDeals shipping introduction

We ship our products to almost all the countries in the world and we offer standard shipping for most of them. We aim at constantly reducing the fees our customers may have to pay if they can not or want not to select Standard Shipping.

We offer a variety of shipping methods, which we hope will fulfill your needs.

 

 

How does AllworldDeals ship your order and how long does it take to ship ?

AllworldDeals has over 30 warehouses around the world. Convenient logistics methods are available for different countries or regions. Packages from local warehouse can be delivered within 2 days at the earliest, and from China warehouse can be delivered within 8 days at the earliest. The specific delivery time is shown on the product detail page when you place the order and varies in different countries and different logistics methods.

If you have not received your item long after the delivery time, please contact us. AllworldDeals will verify your case and negotiate compensation solutions with you, such as refund/resending, and etc.
 

Note:
Delivery may be delayed due to force majeure events, such as natural disasters, bad weather, war, and any other events beyond our direct control, such as public holidays and customs issues.

If you require any further information or assistance, please do not hesitate to contact us.

 

 

When will it be delivered? Possible causes for non-delivery?

After your successful payment, we will ship the goods within 1-2 working days.

 

Delivery time may be extended because of holidays, natural disasters, etc, or if the products are out of stock.

 

Please contact our customer service if needed, and we will go all out to help you to solve the problem.

 

 

Why is my package delayed and the tracking information is not updated?

Package delay may be caused by epidemic situation, flight delay, slow customs clearance process, national policy adjustment, holidays and other force majeure factors.

Tips: When the package is delayed, the tracking information will be in a certain node for a period of time, and the tracking information will not be updated until the package reaches the next transportation node.

 

If your package is delayed, please deal with the following process:

-Check the tracking information of the package.

-Confirm whether the delivery time is on weekends or major holidays.

-Confirm whether you have received the emails notifying delay from us.

-Confirm whether your address and phone information are accurate.

 

Special statement, package delay caused by force majeure events (such as natural disasters, severe weather, war, and any other events beyond our direct control) , is not within the scope of our responsibility.

 

If you require any further information or assistance, please do not hesitate to contact us.

 

 

How to modify my personal information after ordering?

In order to ensure the successful delivery, it is recommended that you contact us to modify your personal information such as address and phone number before the package is shipped. 

If the package is shipped, please contact us within 3-5 working days to confirm the modification.

 

 

When will I receive my order?

Before placing an order:

You can check the estimated delivery time on the product details page.

 

 

After placing an order:

1. When the package is shipped, we will send an email to inform the estimated delivery time and logistics tracking information.

 

2. Also, you can check the estimated delivery time on the order details page or logistics details page by the following steps:

(1) Sign in and visit "My Orders".

(2) Find the order and click “Order Details”.

(3) Check the”Expected delivery date” on the details page.

(4) Click the "View detail" to enter the logistics details page.

(5) Check the”Expected Delivery Date” on the logistics details page.

3. If the order has been signed before you receive the package, you can consult AllworldDeals's customer service, who will confirm within 2-5 business days.

1. What is tariff?

Tariff is the tax levied by the customs established by the government on the imported export goods when they pass through the customs of a country. 

 

2. Why do I have to pay the duty?

When you shop on AllworldDeals, you are buying from overseas. And you are responsible for paying taxes.

Taxes and fees depend on where your order is mailed from, the type of goods you buy and the value. Different countries may have different tax policies on specific products. You can confirm this with customer service or your local customs. 

 

3. How do I pay the duty?

You can pay through the tax clearance procedures of your local customs authority in your country/territory. 

 

4. Matters needing attention

To avoid any unforeseeable accidents, please note the following:

1. Ask customer service if you need to pay any additional import duties, taxes, or other customs-related fees.
   2. Contact your local post office or customs for more information about tariffs and taxes in your country.
   3. Import duties, levies or other customs related charges are usually charged by the shipping company at the time of delivery.
   4. You can purchase customs insurance on the order page, so that you can go to customer service to settle your claim after you have paid the import duty on the goods you have collected.
   5. AllworldDeals is not responsible for delays caused by customs departments in your country/territory.
   6. If an order subject to tax is not taxed, it is not sought at the post office, or its delivery is rejected by the recipient, it will be returned to the sender (AllworldDeals). You can request a refund and AllworldDeals will deduct all costs of shipping the order to the destination country and back from the refund amount.

 

 

Why the shipping charge is getting changed?

Since it is the estimated fee shown on the page of the item, the actual amount is calculated during checkout according to your address.

 

Here are the probable reasons:

1. Delivery area&ZIP code reason:

The shipping fees vary according to the delivery area and ZIP code, and thus slight mismatch may arise between the charges shown on the product page and on the shopping cart.

2. The shipping method is different

Please check whether the free shipping method displayed on the page is inconsistent with the shipping method on the checkout page.

 

If you only see one shipping method that requires a shipping fee at checkout, which means the free shipping methods are not available to your address due to logistics restrictions. We are sorry for the inconvenience.